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Forex Forum to Share, Discuss, Communicate and Trade Forex • RoboForex - company news and official support for customers
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Re: RoboForex - company news and official support for custom

PostPosted: Fri Jun 09, 2017 10:57 am
by RBFX Support
Changes in trading schedule

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Dear Clients and Partners!

We’re informing you that due to the public holiday in Russia (Russia Day), the USDRUB currency pair will be traded according to the changed schedule* on June 12th 2017.

June 12th, 2017 – no trading.

June 13th, 2017 – trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex

Re: RoboForex - company news and official support for custom

PostPosted: Thu Jun 29, 2017 5:12 am
by RBFX Support
Changes in trading schedule on CFD and Metals

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Dear Clients and Partners!

We’re informing you that due to the public holiday in the USA (Independence Day), several instruments will be traded according to the changed schedule* on July 3rd and 4th 2017.

Trading schedule on Metals (XAUUSD, XAGUSD) and CFDs on Crude Oil (WTI, Brent):

• July 4th, 2017 - no trading.
• July 5th, 2017 - trading starts as usual.

Trading schedule on CFD on American indices (US500Cash, US30Cash, USTechCash):

• July 3rd, 2017 – trading starts at 1:00 AM server time.
• July 3rd, 2017 – trading stops at 8:15 PM server time.
• July 4th, 2017 - no trading.
• July 5th, 2017 - trading starts as usual.

Trading schedule on CFD on American indices (US30, US500, NAS100), US Stocks, and ETF:

• July 3rd, 2017 – trading stops at 8:15 PM server time.
• July 4th, 2017 - no trading.
• July 5th, 2017 - trading starts as usual.

Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex

Re: RoboForex - company news and official support for custom

PostPosted: Fri Jun 30, 2017 5:59 am
by RBFX Support
WebTrader and MobileTrader terminals have been updated

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Dear Clients and Partners!

More powerful capabilities of WebTrader trading terminal and MobileTrader platform are now available to you. Don’t miss the chance to check their updated versions:

WebTrader RoboForex
Web terminal for trading on MT4-based accounts via any browser

• View several charts simultaneously ("Tiles/Tabs" modes)
• Read up-to-date analytics and receive signals from Claws and Horns
• Use quick access to basic functions via the context menu

MobileTrader RoboForex
Mobile application for trading on MT4-based accounts for iOS and Android

• Check out a new design for tablet PCs with an opportunity to view charts and quotes/positions at the same time
• Receive analytics and signals from Claws and Horns
• Monitor TP/SL directly on the chart
• Draw objects on the chart
• Use indicators on different charts

Sincerely,
RoboForex

Re: RoboForex - company news and official support for custom

PostPosted: Mon Jul 10, 2017 11:22 am
by RBFX Support
RoboForex Stocks: new trading features, additional German and Swiss stocks, robots builder

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Dear Clients and Partners!

We’re pleased to announce another update of Umstel terminal, which will provide you with even more opportunities for trading and managing your orders. New features of Umstel terminal are:

• "Close All" button, which enables closing a net position in the instrument with a single order. It will allow you to:
  • Save commission and time when closing several positions.
  • Close a position partially without losing commission.
• More than 170 new CFDs on German and Swiss stocks:
  • Spreads from 0.000.
  • Commission (German stocks) from 0.09% (minimum is 2.8 EUR).
  • Commission (Swiss stocks) from 0.10% (minimum is 7.0 CHF).
  • Leverage is 1:20.
• Free online course on trading on the American stock market.
• Integration of the trading robots builder into the terminal in the near future. No advanced programming knowledge and skills are required from you to use the builder. It will allow you to:
  • Create algorithms for trading American and German stocks, indices, and ETFs.
  • Backtest strategies using existing data.
  • Start and control strategies.

Haven’t tried RoboForex Stocks and Umstel trading platform yet?

Then you have an excellent opportunity to learn all peculiarities of the project by opening a free demo account and testing trading more than 8,400 instruments in real conditions!

Sincerely,
RoboForex

Re: RoboForex - company news and official support for custom

PostPosted: Wed Aug 02, 2017 2:53 pm
by RBFX Support
Attention! Maintenance work on VPS server on August 5th, 2017

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Dear Clients and Partners!

We are informing you about scheduled maintenance work on the VPS server on August 5th 2017, from 6:00 AM to 10:00 AM (EEST), and, as a result, the server will be rebooted. During the above-mentioned period of time, your personal VPS server will not be available. After the maintenance work is over, you’ll have to access your VPS server and make sure that the server is back online and your trading terminal and expert advisors are launched.

We are very sorry for inconveniences.

Sincerely,
RoboForex

Re: RoboForex - company news and official support for custom

PostPosted: Mon Aug 21, 2017 2:24 pm
by RBFX Support
New Prime accounts for professionals of financial markets

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Dear Traders!

RoboForex is pleased to inform you about introduction of "Prime",
a new account type for advanced traders.


Prime accounts combine the the most forward-looking features and possibilities that are available on the market right now:
  • Conditions similar to liquidity providers
  • Account type with the fastest execution
  • A new dedicated MT4 server
The commission for trading currency pairs on Prime accounts is less as compared to ECN accounts and equals to 15 USD for the trading volume of 1 million USD. One can trade 28 currency pairs along with metals and CFDs.

The registration of the new account type is pretty easy: you can open it from the existing RoboForex Members Area by choosing "MT4 Prime" from the dropdown list. If you aren’t the Company’s client yet, you have to complete a very simple registration procedure.

Additional information about MT4 Prime accounts:

  • Account currency USD, EUR, CNY, GOLD
  • Minimum deposit 5,000 USD
  • Execution type Market Execution
  • Minimum spread 0 pips
  • Average spread (EURUSD) 0.3 pips*
  • Quotes Extended, 5 digits after comma
  • Commission (currency pairs, metals) 15 USD for the trading volume of 1 million USD
  • Commission (CFD on indexes, CFD on spot oil) 35 USD for the trading volume of 1 million USD

* - Spread may change due to different market conditions.

Prime accounts can be opened by any client of the Company. Trading on this account will be available only after you deposit the minimum amount of 5,000 USD (in one or several transactions) to it.

Sincerely,
RoboForex

Re: RoboForex - company news and official support for custom

PostPosted: Fri Aug 25, 2017 2:42 pm
by RBFX Support
Changes in trading schedule

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Dear Clients and Partners!

We’re informing you that due to the public holiday in the United Kingdom (Late Summer Bank Holiday) on August 28th 2017, UK100Cash will be traded according to the changed schedule*.

Trading schedule on UK100Cash:
  • August 28th, 2017 – no trading.
  • August 29th, 2017 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex

Re: RoboForex - company news and official support for custom

PostPosted: Fri Sep 01, 2017 3:37 pm
by RBFX Support
Changes in trading schedule

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Dear Clients and Partners!

We’re informing you that due to the celebration of the Labor Day in the United States of America, several instruments will be traded according to the changed schedule* on September 4th 2017.

RoboForex
Trading schedule on CFDs on indices (US500Cash, US30Cash, USTechCash)
  • September 4th, 2017 – trading is available from 4:30 PM to 8:00 PM server time.
  • September 5th, 2017 – trading starts as usual.
Trading schedule on CFDs of Crude Oil (Brent, WTI)
  • September 4th, 2017 – trading is available from 3:00 AM to 8:00 PM server time.
  • September 5th, 2017 – trading starts as usual.
Trading schedule on metals (XAUUSD, XAGUSD)
  • September 4th, 2017 – trading is available from 1:00 AM to 8:00 PM server time.
  • September 5th, 2017 – trading starts as usual.
RoboForex Stocks
Trading schedule on US Stocks and ETFs
  • September 4th, 2017 – no trading.
  • September 5th, 2017 – trading starts as usual.
Trading schedule on CFDs on American indices (US30, US500, NAS100)
  • September 4th, 2017 – trading is available from 10:00 AM to 8:00 PM server time.
  • September 5th, 2017 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex

Re: RoboForex - company news and official support for custom

PostPosted: Tue Sep 19, 2017 7:25 am
by RBFX Support
PRO-AFFILIATE: a special type of account for partners is now available at CopyFX

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Dear Clients and Partners!

We’re pleased to inform you that from now on CopyFX platform offers you a new account type, Pro-Affiliate. This type of account was created especially for the Company’s partners, who provide their clients with different additional services, such as advisory services, training, and development of Expert Advisors, when the tightest spreads don’t influence the final trading results much.

Trading conditions for this account type are similar to Pro-Standard accounts, the only difference is that payments for all additional services provided by partners are included into spread. To open an account of Pro-Affiliate type, a client has to do one of the following things:

  • Go to the Members Area/account registration form using an affiliate referral link.
  • Enter an affiliate code into a special field of the account opening form.
Attract traders, train them, share Expert Advisors and signals, and receive more affiliate commission for your activity! All details about Affiliate accounts can be found on the corresponding page of RoboForex website.

Sincerely,
CopyFX

Re: RoboForex - company news and official support for custom

PostPosted: Thu Sep 28, 2017 4:18 pm
by RBFX Support
Changes in trading schedule

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Dear Clients and Partners!

We’re informing you that due to the public holiday in Germany (Tag der Deutschen Einheit) on October 3rd 2017, several instruments will be traded according to the changed schedule*.

RoboForex
Trading schedule on CFD on the DAX30 (DE30Cash) Index

  • October 3rd, 2017 – no trading.
  • October 4th, 2017 – trading starts as usual.
RoboForex Stocks

Trading schedule on CFD on the DAX30 (GER30) Index

  • October 3rd, 2017 – no trading.
  • October 4th, 2017 – trading starts as usual.
Trading schedule on German stocks

  • October 3rd, 2017 – no trading.
  • October 4th, 2017 – trading starts as usual.
Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex