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RoboForex - company news and official support for customers

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Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Feb 24, 2017 3:14 pm

RoboForex webinars during the next week

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Dear traders!

The RoboForex Company is offering you to improve your knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us!

The following topic will be discussed during our webinar in the nearest future:

01/03/2017, 7:30 PM - Stocks. Daily market research checklist & real time market analysis.

You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website.

Sincerely,
RoboForex
RBFX Support
 
Posts: 622
Joined: Tue Feb 19, 2013 12:11 pm

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Mar 03, 2017 7:35 am

WebTrader and MobileTrader terminals have been updated

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Dear Clients and Partners!

We’re pleased to inform you that the Company has updated WebTrader terminal and MobileTrader RoboForex platform. In each new version, we implement new useful features and improve the existing ones. The latest update includes:

MobileTrader RoboForex

Mobile application for trading on MT4-based accounts for iOS and Android

• Indicators and opportunity to customize them
• Opportunity to manage colors of chart elements
• Operating modes for fast trading buttons ("One click", "Two clicks", "Opening the form")
• Opportunity to open new accounts and pass the verification in the application
• Opportunity to use saved chart patterns

WebTrader RoboForex

Web terminal for trading on MT4-based accounts via any browser

• Opportunity to manage colors of chart elements

Sincerely,
RoboForex
RBFX Support
 
Posts: 622
Joined: Tue Feb 19, 2013 12:11 pm

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Tue Mar 07, 2017 11:50 am

Changes in trading schedule

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Dear Clients and Partners!

We’re informing you that due to the public holiday, International Women's Day, on March 8th 2017, USDRUB will be traded according to the changed* schedule.

08.03.2017 - no trading.

Starting March 9th 2017 the above-mentioned instrument will be available for trading as usual.

Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.

Sincerely,
RoboForex
RBFX Support
 
Posts: 622
Joined: Tue Feb 19, 2013 12:11 pm

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Thu Mar 09, 2017 1:35 pm

Results of "London Forex Show 2017" exhibition

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Dear Clients and Partners!

We’re pleased to inform you that RoboForex participated in one of the most important forex events of the United Kingdom, which took place on February 24th 2017 in the capital of the island. According to the words of Lisa Campbell, one of the organizers of the exhibition, traders duly appreciated the event:

"We were delighted, as organizers, to see a queue at Registration when the doors opened at 9.30 am. There was a continual stream of delegates attending the London Forex. All speakers had packed seminar rooms, with some areas offering standing-room only! Feedback from delegates has been terrific - with traders reporting a lot of useful insights and learning done over the day. Traders also appreciated the chance to meet and speak to one another".

Organizer of "London Forex Show 2017" exhibition
Lisa Campbell


The exhibition visitors took keen interest in our Company’s stand, where they had an opportunity to talk to RoboForex partners and staff. Also, traders could attend seminars to learn about the Company’s most popular products:

StrategyQuant – a trading robots builder
The seminar was held by Zdenek Zanka, head of "StrategyQuant" education and strategic planning department.

Umstel trading platform and RoboForex Stocks project
The seminar was held by Alexander Sologubov, "TradingIdea" CEO.

Best Investment Products

The most important achievement of RoboForex at London Forex Show 2017 is winning the Award for Best Investment Products, which will be rightly added to the impressive list of the awards received by the Company.

Sincerely,
RoboForex
RBFX Support
 
Posts: 622
Joined: Tue Feb 19, 2013 12:11 pm

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Sun Mar 12, 2017 2:24 pm

Changes in trading schedule

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Dear Clients and Partners!

We’re informing you that on March 12th 2017, the USA will transfer to the daylight saving time, European countries will switch to the summer time on March 26th 2017. Thereby, there will be some minor changes to the trading schedule*.

From March 13th to 26th 2017, trading on some instruments will be opened and closed 1 hour earlier (server time) than now. From March 27th to October 27th 2017, trading on the same instruments will be available within the operating range of the contract specifications.

Trading schedule on all metals (XAUUSD, XAUEUR, XAGUSD, XAGEUR, XPTUSD, XPDUSD):

• From March 13th to 24th, 2017: 12:01 AM to 10:59 PM (EET)
• From March 27th to October 27th, 2017: 1:01 AM to 11:59 PM (EEST)

Trading schedule on American indices (US500Cash, USTECHCash, US30Cash):

• From March 13th to 24th, 2017: 12:01 AM to 10:59 PM (EET)
• From March 27th to October 27th, 2017: 1:00 AM to 11:15 PM (EEST)

Trading schedule on CFD on Oil (Brent and WTI):

• From March 13th to 24th, 2017: 2:00 AM to 10:15 PM (EET)
• From March 27th to October 27th, 2017: 3:00 AM to 11:15 PM (EEST)

Trading schedule on CFD on US stocks and ETFs:

• From March 13th to 24th, 2017: 3:30 PM to 10:00 PM (EET)
• From March 27th to October 27th, 2017: 4:30 PM to 11:00 PM (EEST)

Trading schedule on USDRUB**:

• From March 13th to 24th, 2017: 09:00 AM to 6:00 PM (EET)
• From March 27th to October 27th, 2017: 10:00 AM to 7:00 PM (EEST)

We’d like to pay your attention that on March 17th and 24th 2017, trading on all instruments will be closed at 11:00 PM server time.

One should also take into account that when some trading servers transfer to Eastern European Summer Time (EEST = UTC+3) on March 26th 2017, some clients may experience problems because of the difference between the server time and their local time.

Please, take into account these changes in schedule when planning your trading activity.

* – This schedule is for informational purposes only and may be changed.
** – The schedule may be changed in case the bill about switching to DST (daylight saving time) in Russia is approved.

Sincerely,
RoboForex
RBFX Support
 
Posts: 622
Joined: Tue Feb 19, 2013 12:11 pm

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Tue Mar 21, 2017 2:24 pm

Changes in regulatory documents

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Dear Clients and Partners!

We’re informing you that starting March 27th 2017, several amendments will be introduced into the Company’s regulatory documents. The major changes are as follows:

  1. Smart Stop Out
    Implementation of new Stop Out processing logic in cTrader platform. More detailed information about how Smart Stop Out logic works can be found in the corresponding section of FAQ.
  2. Explanation of the Programs/Services Rules status
    Rules of Promotions, which are published on the website, are official amendments to corresponding agreements between Clients/ Partners and the Company.
  3. Restrictions for the leverage on the account for positions from 50,000,000 USD
    If an open position volume is less than or equal 50,000,000 USD, the admissible leverage value is 1:500. If an open position volume is from 50,000,000 to 200,000,000 USD, the admissible leverage value is 1:200. If an open position volume is more than 200,000,000 USD, the admissible leverage value is 1:100.

You can have a closer look at the document on "RoboForex documents" page.

In case you have any further questions, please contact us using any of the ways available in "Contacts" section.

Please note the updated document will be considered as accepted by you in case you don’t refuse it within 5 days after receiving this letter.

Sincerely,
RoboForex
RBFX Support
 
Posts: 622
Joined: Tue Feb 19, 2013 12:11 pm

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Mar 24, 2017 5:54 am

Launching Affiliate programs at RAMM and Stocks

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Dear Partners!

We’re pleased to inform you that RAMM investment system and RoboForex Stocks project have been added to RoboForex Affiliate program. Using your referral link, you have an opportunity to attract new clients to all trading and investment platforms available at the Company. In addition to that, you will receive affiliate commission no matter what trading platform and instruments a client will prefer or what role they will choose (Trader or Investor).

Expand your affiliate network and benefit from cooperation with RoboForex by offering your potential clients:

STOCKS
Access to the stock market and ETFs
  • Free stock charts and online quotes.
  • Complete transparency of trading operations execution.
  • More than 8,400 trading instruments – AMEX, BATS, NASDAQ, NYSE.
  • Minimum deposit is 100 USD.
  • Leverage is up to 1:20.

RAMM
Risk Allocation Management Model
  • Weekly settlement payments.
  • Guaranteed equivalence of execution prices for a Trader and all their Investors.
  • Investment protection by setting weekly risks limits.
  • Total absence of swaps and Limit & Stop levels.
  • Instant withdrawal of funds from the investment at any moment regardless the rollover schedule.

Depending on a client’s account type and your Affiliate program level, your commission may be up to:

RAMM
Percentage of spread

Agent 10%
Start 20%
Expert 30%
VIP 40%


STOCKS
Percentage of commission

Agent 5%
Start 10%
Expert 20%
VIP 30%

Sincerely,
RoboForex
RBFX Support
 
Posts: 622
Joined: Tue Feb 19, 2013 12:11 pm

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Mar 31, 2017 3:59 am

Changes in Rules of the provision of services and promotions for RoboForex (CY) Ltd clients

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Dear Clients and Partners!

We’re informing that in accordance with the requirements of the regulator, the Cyprus Securities and Exchange Commission (CySEC), specified in the Circular C168 and C194, RoboForex (CY) Ltd is introducing several changes in its promotions.

Following our retail clients’ interests when offering them promotions, which motivate them to trade, and in full accordance with the European regulations, RoboForex (CY) Ltd closes "Welcome 30 USD" and "Tradable Protection" offers, "Up to 10% on account balance", "Cashback (Rebates)", and "VIP-client" programs, and stops providing access to ContestFX project.

In addition to that, the Company cancels requirements for the trading volume to use “VPS server” “StrategyQuant” services and introduces a monthly fee for using them. The full terms can be found on the pages of these services.

All above-mentioned changes will be implemented on RoboForex websites and in your Members Areas within 7 business days.

The Company is in full compliance with all regulations of the CySEC, and, in accordance with the European law, continues improving existing offers and services for RoboForex (CY) Ltd clients – competitive trading conditions on the Forex/CFD market, trading Stocks, RAMM and CopyFX investment services, WebTrader and MobileTrader terminals.

Please note that all above-mentioned changes will be applied only to RoboForex (CY) Ltd clients. RoboForex Ltd clients will still have access to all projects and service as before.

Sincerely,
RoboForex (CY) Ltd
RBFX Support
 
Posts: 622
Joined: Tue Feb 19, 2013 12:11 pm

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Fri Mar 31, 2017 3:23 pm

Information about RoboForex (CY) Ltd websites

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Dear Clients and Partners!

We’re pleased to inform you that the Company has launched a new website for RoboForex (CY) Ltd clients, which can be found at:

www.roboforex.eu

Please note that starting March 31st 2017, RoboForex (CY) Ltd news and information materials will be published on the following language versions of the official website:

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RoboForex Ltd websites URLs remain the same. If you have any questions, you can address them to our Live Support in any wat that is convenient to you.

Sincerely,
RoboForex
RBFX Support
 
Posts: 622
Joined: Tue Feb 19, 2013 12:11 pm

Re: RoboForex - company news and official support for custom

Postby RBFX Support » Wed Apr 12, 2017 4:13 am

"2017 coupons for MQL5 trading signals" offer for RoboForex Ltd clients

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Dear Clients and Partners!

We’re pleased to inform you that starting April 11th 2017, RoboForex Ltd with support from MQL5.community (MetaQuotes Software Corp.) is running a special offer, "2017 coupons for MQL5 trading signals". Within the framework of the offer, you are allowed to use a free coupon to pay for any MetaTrader4 trading signal with a subscription fee up to 40 USD.

What is a coupon for signals and how to use it?

A coupon for signals is a text code, which may be used to pay for subscriptions to "MQL5 signals" service. Subscriptions allow you to automatically copy other traders’ transactions to your account. Coupons may be used for paying for signals with a subscription fee up to 40 USD, which include any signal from TOP-20 of MetaTrader4 signals.

To receive a coupon for MQL5 trading signals, you have to do the following:

1. Verify your personal information (address and passport verification).
2. Deposit the amount from 300 USD to your trading account.
3. Send a request for receiving a coupon to mql5coupon@roboforex.com.

The period of the offer: from 11.04.2017 and to the last coupon is given away.

More detailed information about the offer is available on the offer page of our website.

Sincerely,
RoboForex
RBFX Support
 
Posts: 622
Joined: Tue Feb 19, 2013 12:11 pm

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